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How yakinjp Protects Your Personal Data

At yakinjp, your personal data — account credentials, transaction records across DANA, OVO, GoPay and QRIS, and device identifiers — is collected only for the purpose of running…

Data collected only for account operationsDANA, OVO, GoPay, QRIS transaction privacyYou can request data access anytimeRetention limits clearly definedApplies where local law permits

Explore the Lobby Read FAQ

What Data We Collect and Why

yakinjp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on yakinjp, we collect the information you provide during registration — your name, email address, phone number, and the payment method you choose, whether that is DANA, OVO, GoPay or QRIS. We also log device type, IP address, and session timestamps

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to detect unauthorised access and keep your account secure. Transaction records are retained for a period consistent with financial record requirements and applicable Indonesian regulations. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors such as DANA
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and GoPay is limited strictly to what those processors require to complete a transaction. Access to your stored data is restricted to authorised yakinjp staff on a need-to-know basis, and all internal access events are logged. Your rights over this data depend on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about how we handle your data, want to request a copy of the information we hold about you, or need to correct an inaccuracy in your account…

Live Chat Start a live chat directly from your account dashboard any time between 07:00 and 23:00 WIB. Our privacy-trained support agents respond to data requests within minutes during staffed hours.

Email Privacy Request Send a formal data access or deletion request to our privacy inbox. We acknowledge every email within 24 hours and complete the action — correction, export or erasure — within 7 working days.

In-Account Help Centre Navigate to Settings → Help → Privacy Request inside your yakinjp account. From there you can submit a structured form, track the status of an open request, and view previous responses from our team.

DATA HANDLING STANDARDS

Six Ways We Keep Your Data Safe

Privacy protection at yakinjp is a set of concrete, verifiable practices — not a general promise.

Encrypted Data Storage

All personal account data — including linked DANA and OVO identifiers — is stored using AES-256 encryption at rest. Backup copies follow the same standard, and unencrypted copies are never written to disk.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how account pages are used. You can manage cookie preferences from the footer of any page; declining analytics cookies does not affect account functionality.

Account Security Alerts

Every login from a new device triggers an automatic alert to your registered email or phone number. If you do not recognise the device, the account lock option is one tap away inside your security settings.

Payment Data Minimisation

When you pay via GoPay or QRIS, we pass only the transaction amount and a reference token to the processor. We never store your full wallet credentials or bank account numbers on our servers.

Data Retention Limits

Inactive account data is flagged for review after 24 months. You will receive a notification before any archiving action, and you can reactivate or request full deletion within 30 days of that notice.

Your Right to Request Changes

You can request a full export of your data, correct any inaccurate field, or ask for permanent deletion of your account record. All three actions are available via the in-account Privacy Request form or by email. Rights depend on local law.

Your Privacy Questions Answered

The questions below cover the situations Indonesian account holders ask about most — from how payment data is handled after a DANA transfer to what happens to your account information if you stop using the platform. If your question is not listed here, our live chat team can provide a direct answer during staffed hours.

We collect your name, email address, mobile number and the payment method you register — such as DANA or OVO. Device type and IP address are also logged for security purposes. We collect only what is needed to run your account.

No. Transaction data shared with payment processors like DANA and GoPay is limited to the reference token and amount required to process the payment. We do not share your wallet history with advertisers or data brokers.

Account data is retained for up to 24 months of inactivity. After that period, you receive a notification and have 30 days to reactivate or request deletion. Financial transaction logs may be held longer where Indonesian regulations require it.

Yes. Submit a data export request via Settings → Help → Privacy Request, or email our privacy inbox. We acknowledge within 24 hours and deliver a structured export of your account data within 7 working days. Your right to access depends on local law.

Use the Privacy Request form inside your account, or send a deletion request by email. We will confirm receipt within 24 hours and complete the erasure within 7 working days, subject to any retention obligations under applicable Indonesian regulations.

We use session cookies to keep your login active and optional analytics cookies to improve page performance. You can accept or decline analytics cookies from the cookie preference panel in the page footer without affecting your account login.

A login from an unrecognised device triggers an automatic security alert to your registered contact. You can approve the device, flag it as unauthorised, or lock your account instantly from the security settings page inside your profile.

How yakinjp Protects Your Personal Data

How to Reach Our Privacy Team

Six Ways We Keep Your Data Safe

Encrypted Data Storage

Cookie Policy

Account Security Alerts

Payment Data Minimisation

Data Retention Limits

Your Right to Request Changes

Your Privacy Questions Answered

01 What personal data does yakinjp collect when I open an account?

02 Is my DANA or GoPay transaction history visible to third parties?

03 How long does yakinjp keep my account data after I stop using it?

04 Can I request a copy of all the data yakinjp holds about me?

05 How do I ask yakinjp to delete my personal data permanently?

06 Does yakinjp use cookies, and can I control them?

07 What happens to my data if I register from a new device?

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